Customer Support Outsourcing
Trained support teams that work inside your helpdesk and CRM, in your brand voice, with AI handling the instant tier 1 questions and trained human agents owning everything else.
What customer support outsourcing means in practice
Customer support outsourcing means running ticketing, retention, and account management operations with a trained external team, inside your CRM and helpdesk stack. AI handles the instant, repetitive tier 1 questions. Trained human agents own tier 2 and anything that needs judgment, with one connected handoff and your brand voice throughout.
We work inside your stack, such as Zendesk, Intercom, HubSpot, Salesforce, and custom platforms. We adapt to your tools, not the other way around, with no forced migrations.
Related reading: How to Improve Customer Retention Through Outsourced Support · Build vs Buy: When an In-House Support Team Costs More Than You Think
How it works
We absorb your SOPs, train the team, and set up access to your stack. Most teams go live in under two weeks.
Related reading: AI-to-Human Handoff in Tier 1 Customer Support
What we handle
What we handle
Multichannel ticketing and inbox operations
AI-assisted tier 1 chat and voice, human-handled tier 2
Account management and retention workflows
Onboarding and activation programs
CSAT, FRT, and resolution rate reporting
Multilingual customer operations
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Multichannel ticketing and inbox operations
AI-assisted tier 1 chat and voice, human-handled tier 2
Account management and retention workflows
Onboarding and activation programs
CSAT, FRT, and resolution rate reporting
Multilingual customer operations
Who it's for
Who it's for
SaaS and technology companies
E-commerce and retail brands
Travel and booking platforms
Transportation and logistics companies
Online education platforms
Fintech teams
Healthcare providers
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SaaS and technology companies
E-commerce and retail brands
Travel and booking platforms
Transportation and logistics companies
Online education platforms
Fintech teams
Healthcare providers
See how we support SaaS, e-commerce, travel, transportation and logistics, online education, fintech, and healthcare.
How we work
How we work
We operate inside your helpdesk, CRM, and tools, with no forced migrations
Hand-picked, trained agents
24/7 coverage across time zones
A dedicated QA layer on every engagement
Knowledge bases built before you go live
ISO 27001-aligned and GDPR-ready processes
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We operate inside your helpdesk, CRM, and tools, with no forced migrations
Hand-picked, trained agents
24/7 coverage across time zones
A dedicated QA layer on every engagement
Knowledge bases built before you go live
ISO 27001-aligned and GDPR-ready processes
This is part of our broader BPO service stack.
Multilingual coverage
Multilingual coverage
Support in 40+ languages from native and C1-level speakers.
Benefits
Benefits
Scale support without hiring
Round-the-clock coverage
A QA layer on every engagement
Transparent monthly reporting
FAQ
Frequently asked questions
Straight answers about how our customer support teams work.
Ready to scale your customer support?
Talk to our team — we'll scope a support setup that fits your tools and volume.
Month-to-month, no long-term commitments