Question 1

What does Evateck do?

Accepted Answer

We run business processes for growing companies: back-office, content moderation, KYC and verification, data entry and processing, customer operations, and multilingual operations, with hand-picked teams and 24/7 coverage.

Question 2

Who is Evateck for?

Accepted Answer

Growing businesses that want to hand off operational work so their own team can focus on what differentiates them.

Question 3

Which industries do you work with?

Accepted Answer

E-commerce, fintech, healthcare, iGaming, online education, SaaS, travel, and transportation & logistics. Each industry has its own page with workflows, tools, and FAQs.

Question 4

Which processes can I outsource to you?

Accepted Answer

Six categories: back-office operations, content moderation and review, KYC and verification, data entry and processing, customer operations, and multilingual operations. Pick one, pick a few, or build a full stack.

Question 5

Do you work inside our existing tools?

Accepted Answer

Yes. We work inside the tools you already use, with no forced migrations and no learning curve for your internal team. Our industry pages list the platforms we work with, such as Zendesk, Intercom, Shopify, Stripe, and Onfido.

Question 6

Do you use AI?

Accepted Answer

Our customer operations include AI-assisted tier 1 chat and voice, with tier 2 handled by humans.

Question 7

Can you handle multiple languages?

Accepted Answer

Yes. We provide native and C1-level operators across 40+ languages, matched to your customers and markets.

Question 8

Can you handle sudden volume spikes?

Accepted Answer

Yes. Teams ramp up 3x–10x for peaks and scale down when volume drops, with no penalty fees or long-term lock-in.

Question 9

What does onboarding look like?

Accepted Answer

We map your workflows, absorb your SOPs, build knowledge bases, train the team, and set up access to your stack before going live, so day-one quality feels like month-six quality.

Question 10

What happens after I get in touch?

Accepted Answer

You tell us your workload, channels, and languages. You get a custom plan and quote within one business day.

Question 11

How does pricing work?

Accepted Answer

Pricing is pay-as-you-go: you pay for the active operators and hours you need each month. The price depends on your team model, workload and coverage, process type, and channels and languages.

Question 12

Are there setup fees or hidden costs?

Accepted Answer

No. There are no setup, onboarding, or cancellation fees. Training, QA, and reporting are included in the monthly rate. What's in your proposal is what you pay.

Question 13

Is there a long-term contract?

Accepted Answer

No. Engagements are month-to-month with no long-term commitments.

Question 14

Can I change my team size?

Accepted Answer

Yes. You can increase or reduce your team at any point with short notice, whether for seasonal demand, a product launch, or volume optimisation.

Question 15

Do you offer short-term or project-based work?

Accepted Answer

Yes. We run short-term and project-based operations for campaigns, product launches, moderation surges, or one-off back-office and data projects. Extend or pause at any time with no penalty.

Question 16

How much can we save compared with in-house operations?

Accepted Answer

Savings depend on scope, team model, and coverage. On average, clients reduce operational costs by up to 80% versus in-house teams.

Question 17

How do you ensure quality?

Accepted Answer

Every engagement has a dedicated QA layer. We score interactions, catch errors, and report monthly on CSAT, first response time, resolution rate, and compliance adherence.

Question 18

How do you protect our data?

Accepted Answer

Our operations are ISO 27001-aligned and GDPR-ready, with role-based access, structured audit trails, and secure handling of personal and sensitive data.

Question 19

Do you handle KYC and AML?

Accepted Answer

Yes. Our operators are trained on Onfido, Sumsub, Jumio, and Persona. We augment your compliance program, while your organization keeps ownership of KYC/AML decisions and final sign-off.

Question 20

Are your teams HIPAA-trained for healthcare work?

Accepted Answer

Yes. Every operator on a healthcare account is HIPAA-trained, following structured workflows for PHI handling, verification, and documentation.

Question 21

Do you have a referral program?

Accepted Answer

Yes. You introduce a company, we handle the sales and operations, and you earn a recurring commission for as long as the client stays with us.

Question 22

Are you hiring?

Accepted Answer

Yes. We hire operations specialists in 8+ languages for customer support, moderation, KYC, back-office, and data work. Roles are 100% remote and full-time with flexible scheduling.

Frequently asked questions

About Evateck

Services

Getting started

Pricing and contracts

Quality, security and compliance

Partnership and careers

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