Frequently asked questions
Straight answers about our services, pricing, contracts, security, and how we work.
About Evateck
We run business processes for growing companies: back-office, content moderation, KYC and verification, data entry and processing, customer operations, and multilingual operations, with hand-picked teams and 24/7 coverage.
Growing businesses that want to hand off operational work so their own team can focus on what differentiates them.
E-commerce, fintech, healthcare, iGaming, online education, SaaS, travel, and transportation & logistics. Each industry has its own page with workflows, tools, and FAQs.
Services
Six categories: back-office operations, content moderation and review, KYC and verification, data entry and processing, customer operations, and multilingual operations. Pick one, pick a few, or build a full stack.
Yes. We work inside the tools you already use, with no forced migrations and no learning curve for your internal team. Our industry pages list the platforms we work with, such as Zendesk, Intercom, Shopify, Stripe, and Onfido.
Our customer operations include AI-assisted tier 1 chat and voice, with tier 2 handled by humans.
Yes. We provide native and C1-level operators across 40+ languages, matched to your customers and markets.
Yes. Teams ramp up 3x–10x for peaks and scale down when volume drops, with no penalty fees or long-term lock-in.
Getting started
We map your workflows, absorb your SOPs, build knowledge bases, train the team, and set up access to your stack before going live, so day-one quality feels like month-six quality.
You tell us your workload, channels, and languages. You get a custom plan and quote within one business day.
Pricing and contracts
Pricing is pay-as-you-go: you pay for the active operators and hours you need each month. The price depends on your team model, workload and coverage, process type, and channels and languages.
No. There are no setup, onboarding, or cancellation fees. Training, QA, and reporting are included in the monthly rate. What's in your proposal is what you pay.
No. Engagements are month-to-month with no long-term commitments.
Yes. You can increase or reduce your team at any point with short notice, whether for seasonal demand, a product launch, or volume optimisation.
Yes. We run short-term and project-based operations for campaigns, product launches, moderation surges, or one-off back-office and data projects. Extend or pause at any time with no penalty.
Savings depend on scope, team model, and coverage. On average, clients reduce operational costs by up to 80% versus in-house teams.
Quality, security and compliance
Every engagement has a dedicated QA layer. We score interactions, catch errors, and report monthly on CSAT, first response time, resolution rate, and compliance adherence.
Our operations are ISO 27001-aligned and GDPR-ready, with role-based access, structured audit trails, and secure handling of personal and sensitive data.
Yes. Our operators are trained on Onfido, Sumsub, Jumio, and Persona. We augment your compliance program, while your organization keeps ownership of KYC/AML decisions and final sign-off.
Yes. Every operator on a healthcare account is HIPAA-trained, following structured workflows for PHI handling, verification, and documentation.
Partnership and careers
Yes. You introduce a company, we handle the sales and operations, and you earn a recurring commission for as long as the client stays with us.
Yes. We hire operations specialists in 8+ languages for customer support, moderation, KYC, back-office, and data work. Roles are 100% remote and full-time with flexible scheduling.
Didn't find your answer?
Tell us what you need. We'll come back with a plan and a quote within one business day.
Month-to-month, no long-term commitments