Join the team that puts people first
At Evateck, great operations start with great people. We're building a global team where collaboration, respect, and growth drive everything we do — across customer, moderation, KYC, and back-office workflows.
Work with purpose
A culture rooted in care
We're more than a BPO provider — we're a team that believes in connection, empathy, and progress. Our culture is rooted in openness, curiosity, and teamwork. Everyone's voice matters, and every idea counts. Whether you're starting your career or growing into leadership, Evateck gives you the space to learn, lead, and make real operational impact for our clients.
Our values
Our Values
Global Collaboration
Work with talented colleagues from around the world.
Open Communication
Feedback and transparency are part of daily life.
Continuous Learning
Access training programs, mentorship, and clear career paths.
Empathy-Driven
We treat teammates and customers with the same care.
The work
What you'll be doing
Evateck runs customer operations for growing SaaS, e-commerce, fintech, iGaming, healthcare, and logistics companies. As a Customer Operations Specialist, you're the frontline of our clients' brands — handling multichannel workflows, driving retention, and hitting KPIs that matter.
What we offer
What you get at Evateck
- 100% remote, full-time role with flexible scheduling
- Paid onboarding and continuous training
- Mentorship and clear career paths into Senior Specialist, QA, and Team Lead roles
- Inclusive, multicultural team across 20+ countries
- Performance bonuses tied to CSAT and quality KPIs
Open Roles
Open positions
Help us deliver world-class operations for clients around the world. All roles below are 100% remote and full-time, with flexible schedules to cover 24/7 shifts.
8 positions open
About the Role
Evateck runs customer operations for growing SaaS, e-commerce, fintech, iGaming, healthcare, and logistics companies. As a Customer Operations Specialist, you're the frontline of our clients' brands — handling multichannel workflows, driving retention, and hitting KPIs that matter.
What you'll do
- Run multichannel operations (chat, email, voice) in fluent English for our SaaS, e-commerce, and logistics clients
- Follow client SOPs, brand voice, and escalation logic to resolve issues efficiently
- Handle retention conversations, account management workflows, and post-sale follow-ups
- Document customer insights and feed them into product / QA loops
- Hit CSAT, first-response time, and resolution KPIs
What we're looking for
- Native or C1+ English (written and spoken)
- 1+ years in customer operations, BPO, or in-house service delivery
- Strong written communication and empathy
- Comfortable with rotating shifts including weekends
- Reliable home internet and a quiet workspace
Nice to have
- Experience with Zendesk, Intercom, Gorgias, or Freshdesk
- Background in SaaS, e-commerce, or logistics operations
What we offer at Evateck
- 100% remote, full-time role with flexible scheduling
- Paid onboarding and continuous training
- Mentorship and clear career paths into Senior Specialist, QA, and Team Lead roles
- Inclusive, multicultural team across 20+ countries
- Performance bonuses tied to CSAT and quality KPIs
About the Role
Evateck runs customer operations for growing SaaS, e-commerce, fintech, iGaming, healthcare, and logistics companies. As a Customer Operations Specialist, you're the frontline of our clients' brands — handling multichannel workflows, driving retention, and hitting KPIs that matter.
What you'll do
- Provide chat, email, and voice operations in fluent Spanish across Spain and LATAM markets
- Adapt tone for regional differences (Spain vs. LATAM)
- Resolve order, billing, retention, and product operations under client SOPs
- Maintain CSAT above target across all interactions
What we're looking for
- Native or C1+ Spanish, plus B2+ English for internal collaboration
- 1+ years in customer operations or BPO
- Excellent written communication and customer empathy
- Flexibility for shift work
Nice to have
- Experience supporting LATAM markets
- Knowledge of common CRM and helpdesk platforms
What we offer at Evateck
- 100% remote, full-time role with flexible scheduling
- Paid onboarding and continuous training
- Mentorship and clear career paths into Senior Specialist, QA, and Team Lead roles
- Inclusive, multicultural team across 20+ countries
- Performance bonuses tied to CSAT and quality KPIs
About the Role
Evateck runs customer operations for growing SaaS, e-commerce, fintech, iGaming, healthcare, and logistics companies. As a Customer Operations Specialist, you're the frontline of our clients' brands — handling multichannel workflows, driving retention, and hitting KPIs that matter.
What you'll do
- Handle Italian-language operations across chat, email, and phone
- Maintain a professional, on-brand tone aligned with each client
- Document recurring operational issues and flag product feedback
- Meet response time, CSAT, and retention KPIs
What we're looking for
- Native or C1+ Italian + B2+ English
- 1+ years in customer operations
- Strong written and verbal communication
- Detail-oriented and organized
Nice to have
- Experience in iGaming, travel, or e-commerce operations
- Familiarity with Zendesk or Intercom
What we offer at Evateck
- 100% remote, full-time role with flexible scheduling
- Paid onboarding and continuous training
- Mentorship and clear career paths into Senior Specialist, QA, and Team Lead roles
- Inclusive, multicultural team across 20+ countries
- Performance bonuses tied to CSAT and quality KPIs
About the Role
Evateck runs customer operations for growing SaaS, e-commerce, fintech, iGaming, healthcare, and logistics companies. As a Customer Operations Specialist, you're the frontline of our clients' brands — handling multichannel workflows, driving retention, and hitting KPIs that matter.
What you'll do
- Run German-language operations across chat, email, and voice for DACH clients
- Apply GDPR-ready data-handling practices on every interaction
- Resolve issues with the precision DACH customers expect
- Collaborate with QA on continuous improvement
What we're looking for
- Native or C1+ German + B2+ English
- 1+ years in customer operations, BPO, or similar
- Strong written communication with a concise, professional tone
- Familiarity with GDPR best practices
Nice to have
- Fintech, SaaS, or e-commerce operations experience
- Knowledge of Zendesk, Front, or Freshdesk
What we offer at Evateck
- 100% remote, full-time role with flexible scheduling
- Paid onboarding and continuous training
- Mentorship and clear career paths into Senior Specialist, QA, and Team Lead roles
- Inclusive, multicultural team across 20+ countries
- Performance bonuses tied to CSAT and quality KPIs
About the Role
Evateck runs customer operations for growing SaaS, e-commerce, fintech, iGaming, healthcare, and logistics companies. As a Customer Operations Specialist, you're the frontline of our clients' brands — handling multichannel workflows, driving retention, and hitting KPIs that matter.
What you'll do
- Handle Portuguese-language operations (European and Brazilian) across chat, email, and phone
- Adapt tone for European Portuguese vs. Brazilian Portuguese
- Follow client SOPs and brand voice closely
- Hit CSAT, FRT, and resolution KPIs
What we're looking for
- Native or C1+ Portuguese + B2+ English
- 1+ years in customer operations
- Strong empathy and problem-solving skills
- Available for shift work including weekends
Nice to have
- Experience supporting both PT and BR markets
- Background in travel or e-commerce operations
What we offer at Evateck
- 100% remote, full-time role with flexible scheduling
- Paid onboarding and continuous training
- Mentorship and clear career paths into Senior Specialist, QA, and Team Lead roles
- Inclusive, multicultural team across 20+ countries
- Performance bonuses tied to CSAT and quality KPIs
About the Role
Evateck runs customer operations for growing SaaS, e-commerce, fintech, iGaming, healthcare, and logistics companies. As a Customer Operations Specialist, you're the frontline of our clients' brands — handling multichannel workflows, driving retention, and hitting KPIs that matter.
What you'll do
- Respond to inquiries in Simplified Chinese (Traditional a plus) via chat and email
- Provide culturally appropriate, polite, and efficient operations
- Document operational feedback for product and QA loops
- Meet client SLAs and CSAT targets
What we're looking for
- Native or C1+ Mandarin Chinese + B2+ English
- 1+ years in customer operations
- Excellent written communication in Chinese
- Comfortable with timezone-flexible shifts
Nice to have
- Reading/writing Traditional Chinese
- Experience with SaaS, e-commerce, or fintech operations
What we offer at Evateck
- 100% remote, full-time role with flexible scheduling
- Paid onboarding and continuous training
- Mentorship and clear career paths into Senior Specialist, QA, and Team Lead roles
- Inclusive, multicultural team across 20+ countries
- Performance bonuses tied to CSAT and quality KPIs
About the Role
Evateck runs customer operations for growing SaaS, e-commerce, fintech, iGaming, healthcare, and logistics companies. As a Customer Operations Specialist, you're the frontline of our clients' brands — handling multichannel workflows, driving retention, and hitting KPIs that matter.
What you'll do
- Handle chat and email operations in business-level Japanese (敬語 fluency required)
- Maintain culturally appropriate tone and etiquette
- Document recurring operational issues and product feedback
- Hit CSAT, response, and resolution KPIs
What we're looking for
- Native or N1-level Japanese + B2+ English
- 1+ years in customer operations
- Mastery of business Japanese including keigo
- Strong attention to detail and follow-through
Nice to have
- Experience running Japanese e-commerce or SaaS operations
- Familiarity with helpdesk tools like Zendesk
What we offer at Evateck
- 100% remote, full-time role with flexible scheduling
- Paid onboarding and continuous training
- Mentorship and clear career paths into Senior Specialist, QA, and Team Lead roles
- Inclusive, multicultural team across 20+ countries
- Performance bonuses tied to CSAT and quality KPIs
About the Role
Evateck runs customer operations for growing SaaS, e-commerce, fintech, iGaming, healthcare, and logistics companies. As a Customer Operations Specialist, you're the frontline of our clients' brands — handling multichannel workflows, driving retention, and hitting KPIs that matter.
What you'll do
- Provide chat and email operations in fluent Korean
- Apply appropriate honorifics and Korean business service etiquette
- Resolve operational issues efficiently while documenting feedback
- Meet CSAT and response time targets
What we're looking for
- Native or C1+ Korean + B2+ English
- 1+ years in customer operations
- Strong written communication and customer empathy
- Flexibility for shift work covering KR business hours
Nice to have
- Experience in gaming, iGaming, or e-commerce operations
- Familiarity with Zendesk, Intercom, or Freshdesk
What we offer at Evateck
- 100% remote, full-time role with flexible scheduling
- Paid onboarding and continuous training
- Mentorship and clear career paths into Senior Specialist, QA, and Team Lead roles
- Inclusive, multicultural team across 20+ countries
- Performance bonuses tied to CSAT and quality KPIs
Team voices
What operations at Evateck feels like
Perspectives from across our global team — anonymised, but real.
"You're not just processing tickets — you're picking up operational skills that transfer to any BPO role. In two years I moved from specialist to QA to team lead."
"The best part is how much ownership you get from day one. You're inside the client's stack, following their SOPs, but you're trusted to make the call on tough conversations."
"Everyone I've worked with here treats operations like a craft, not a call centre. That mindset shows in how we hire, train, and grow the team."
General application
Don't see your role?
We're always looking for passionate, talented operators across all BPO categories — moderation, KYC, data, back-office, and beyond. Send us your CV and we'll keep you in mind for upcoming roles.
Why the work matters
“Evateck has transformed our after-hours operations — streamlined, efficient, and perfectly aligned with our SOPs. Both our team and customers couldn't be happier.”