YakoScaling Mobile App Support Without Slowing Down Development
How Yako built a dedicated support operation for its mobile application, handling onboarding, troubleshooting, and technical escalations with Evateck.
Overview
Yako built a dedicated support operation for its mobile application, handling onboarding, troubleshooting, and technical escalations with Evateck. Evateck supports Yako's day-to-day customer support operation, identifies technical issues, and provides developers with the information they need to resolve issues quickly.
"Evateck became an extension of our team. They handle the day-to-day customer support, identify technical issues, and make sure our developers receive everything they need to resolve them quickly."
Vlad
Managing Partner
Results
- 1,500+ customer requests handled monthly.
- 30% faster issue resolution through structured technical escalation.
- 90%+ of customer issues resolved without direct developer involvement.
About Yako
Yako is a digital technology partner helping businesses build, manage, and grow high-performing websites and digital products. The company combines development, SEO, AI search optimization, and ongoing digital support to help businesses scale their online presence.
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