Case Study
BabyQuip24/7 Support for Traveling Families
How BabyQuip expanded from limited hours to a global, multilingual 24/7 help desk — without sacrificing quality.
Travel & E-Commerce 3 min read
"Our partnership with Evateck has transformed BabyQuip's support experience. Together, we've built a fast, friendly, and reliable 24/7 help desk that meets the needs of traveling families and Quality Providers worldwide."
Josef
Director of Growth
Results
- Expanded from limited hours to 24/7 global support.
- Launched live chat and phone support for greater accessibility.
- Cut response and resolution times to meet all SLAs.
- Reached 4.6/5 CSAT for faster, friendlier service.
About BabyQuip
BabyQuip is the leading baby gear rental marketplace, helping families travel easier by connecting them with trusted local providers who deliver and set up clean, safe, insured gear worldwide. Evateck's Help Desk supports BabyQuip's customers, providers, and partners across all services.
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