GatherlyKeeping Virtual Events Running Without Interruptions
How Evateck supports Gatherly with customer support, helping event organizers and attendees resolve questions and technical issues before and during live virtual events.
Overview
Gatherly is an interactive virtual events platform that recreates the experience of attending an in-person conference online. Attendees can move through virtual spaces, join conversations, visit booths, participate in sessions and network with other participants. With thousands of events hosted on the platform, maintaining a smooth experience for organizers and attendees is critical. Evateck provides dedicated customer support covering event onboarding, attendee questions, platform navigation and technical troubleshooting, helping Gatherly's team respond quickly when support is needed.
"“Our events are highly interactive, so when attendees run into an issue, they need an answer immediately. Evateck gives us the additional support capacity to keep the experience smooth while our internal team stays focused on the event itself.”"
Adib Shadid
Founder, Gatherly
Results
- 100+ attendee and organizer requests supported per event.
- 95%+ of support requests handled within agreed SLAs.
- 30% reduction in average support resolution time.
- 24/7 support coverage available for global events.
About Gatherly
Gatherly is a virtual events platform designed to bring the interaction and spontaneity of in-person events into a digital environment. The platform is used for conferences, networking events, career fairs, workshops, expos and community experiences.
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