Case Study
Alpha ZeroAlways-On Logistics Support
How Alpha Zero Global Logistics achieved 24/7 transparency for global shipments with proactive, SLA-driven support.
Transportation & Logistics 3 min read
"Evateck has transformed our after-hours operations — streamlined, efficient, and perfectly aligned with our SOPs. Both our team and customers couldn't be happier."
Maximus
Transportation Specialist
Results
- 90% of email requests processed in less than 1 hour.
- 98% of priority requests handled within 30 minutes.
- NPS maintained above 90 through consistent and proactive communication.
- Streamlined coordination between day and after-hours teams for seamless handoffs.
- Fewer delays and faster resolutions thanks to a truly "always-on" support model.
About Alpha Zero
Alpha Zero Global Logistics provides a full range of logistics services: freight transportation (LTL/FTL), air and express delivery, warehousing, and white glove service. For Alpha Zero Global Logistics, real-time visibility and proactive communication have always been core to delivering exceptional customer experiences.
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