Alpha ZeroAlways-On Logistics Support
How Alpha Zero Global Logistics achieved 24/7 transparency for global shipments with proactive, SLA-driven support.
Overview
Alpha Zero Global Logistics offers LTL/FTL freight, air and express delivery, warehousing and white glove service, and treats real-time visibility and proactive communication as core to the customer experience. Evateck took on the company's after-hours operations, working to Alpha Zero's own SOPs and coordinating with its day team for seamless handoffs, so shipment communication stays responsive around the clock. The support model is SLA-driven: 90% of email requests are processed in under an hour, 98% of priority requests within 30 minutes, and NPS stays above 90.
Learn more about BPO for logistics and transportation at Evateck, or explore the full range of BPO services, including customer operations. Weighing the tradeoffs yourself? See insourcing vs. outsourcing logistics fulfillment.
"Evateck has transformed our after-hours operations — streamlined, efficient, and perfectly aligned with our SOPs. Both our team and customers couldn't be happier."
Maximus
Transportation Specialist
Results
- 90% of email requests processed in less than 1 hour.
- 98% of priority requests handled within 30 minutes.
- NPS maintained above 90 through consistent and proactive communication.
- Streamlined coordination between day and after-hours teams for seamless handoffs.
- Fewer delays and faster resolutions thanks to a truly "always-on" support model.
About Alpha Zero
Alpha Zero Global Logistics provides a full range of logistics services: freight transportation (LTL/FTL), air and express delivery, warehousing, and white glove service. For Alpha Zero Global Logistics, real-time visibility and proactive communication have always been core to delivering exceptional customer experiences.
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