SaaS Customer Support Outsourcing

With SaaS customer support outsourcing services, you gain deep insights into the factors driving your key performance indicators (KPIs). Understand the preferences of your clientele, and implement targeted strategies that boost NPS, CSAT, CES, and any other metrics you monitor.

shared or dedicated support agents
24/7/365 availability
over 10 languages

Curious about pricing? Check out our rates →

Share Tasks by Outsourcing Customer Support to Grow Even Faster

It doesn't matter how innovative your product is if your customers don't receive timely responses while using it. This rule works for any domain and SaaS software isn't an exception.

Securing a loyal customer base and keeping pace with customer demand are essential. At the same time during high growth, focusing on the needs of business owners and management teams is critical. How do we cover all of these at the same time?

It's simple - outsource some of the tasks to third-party experts. Evateck integrates industry and niche-specific expertise to provide the right human touch and support your growth strategies. We help you capture the best opportunities, ensuring your business thrives and outpaces the competition.

Integration Support

Let your customers customize the product themselves but integrating the SaaS platform with other systems.

Password Issues

Be at the right time when problems with account access or password resets arise.

Performance and Downtime

Support your clientele during performance issues, outages, and system downtimes.

Data Management

Help with data import/export, backup, and recovery processes.

Technical Issues & Bugs

Collect reports on tech problems or bugs to improve your SaaS product with client feedback in mind.

Clients' Queries We'll Cover for You

Power your enterprise with our full-scale customer support outsourcing services that guarantee security and transparency to your whole SaaS business ecosystem.

Account Setup & Configuration

Assist your SaaS users with initial setup, user permissions, and custom configurations.

Subscription

Clear any doubts about what’s going on in their billing settings at a glance.

Troubleshooting

Lower guesswork by guiding your clients on how they can use specific features and resolve issues.

Why Evateck?

TAILORING EXPERTISE TO YOUR BRAND

You can adjust outsourced SaaS support agents to match your processes, workflows, tone of voice, and more.

HIGH PERFORMERS ON YOUR BOARD

We’ve got 5-star reviews on Clutch and it’s people with high soft and hard skills behind our customers’ success.

FULLY TRAINED AND MANAGED TEAM

Partnering with Evateck goes with onboarding, training, performance tracking & management on our side.

TWO LAYERS OF INTEGRATION

Along with infrastructure integration, we also ensure our customer agents know your product well which helps us create one source of truth for all your teams.

OMNICHANNEL SUPPORT

We don’t think of limits and are always ready to incorporate a new channel for interacting with your clients: live chat, email, phone calls, socials - you name it!

Benefits of Outsourced SaaS Customer Service

Outsource routine customer support tasks and analyze support data for actionable insights with Evateck’s SaaS customer support outsourcing services

Not Costly Yet Quality Support

Use our infrastructure and pre-trained support agents to save money while deepening your client relationships and building a loyal customer base.

Growth-Ready SaaS Support Team

Begin with shared customer support services and scale up as needed, or launch immediately with Evateck’s dedicated team.

Value-Packed Customer Agents

A customer care activity is anything that moves your CAST toward growth. Rely on experts who know and constantly use the best industry practices and stay with your customers whenever they need them.

Getting More Time for Other Competencies

Instead of thinking about the important action – allocation of resources for customer support – focus on other actions that get you to the finish line.

Take Our Clients’ Word for It

Vlada Krymchak

"All deliverables were handled professionally."

Anastasiia Barkova

"The number of ideas and recommendations that the Evateck team has provided was absolutely insane!"

Ivaylo Zdravkovski

"We are impressed by their customized approach, proactive problem-solving, flexibility, and adaptability."

Eugene Sloma

"Their ease of implementation, management, and quality of customer support are impressive."

The Main Questions

What is SaaS customer service?

SaaS customer support integrates teams, workflows, and tools. It assists users with all tech issues, from explaining features to resolving bugs and improving the user experience.

How to hire customer support for SaaS?

Creating internal SaaS customer support from scratch is both resource-intensive and expensive. You'll need to hire tech-savvy agents and ongoing management.

For a quicker setup of SaaS customer support, consider partnering with outsourcing providers such as Evateck. This way, you can deploy experienced specialists rapidly, leverage pre-existing knowledge bases, and implement strategic support solutions effectively.

What data should I track for SaaS customer service?

Start by monitoring customer satisfaction metrics such as Net Promoter Score (NPS), Customer Satisfaction (CSat), and Customer Effort Score (CES). It will help you to gauge overall client happiness and loyalty.

Also, track ticket resolution times and response rates to ensure timely support delivery. Analyze user engagement data, including feature usage patterns and login frequency, to identify areas for product improvement and customer education.