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Customer Support Solutions for eCommerce & DTC

Offer round-the-clock omnichannel customer support experiences - with scalability in mind. Maintain flexibility with fully managed support operations in a straightforward month-to-month format.

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Enjoy flexible month-to-month pricing. Schedule a call today

TRUSTED BY GROWING ECOMMERCE BRANDS, GLOBALLY

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Boost Your Sales

Pre-Sales Assistance

Enhance checkouts and upsells by offering swift and informative pre-sales support to potential customers.

As an extension of your business and brand, we can address inquiries regarding your products, inventory levels, and shipping details, empowering your customers to make confident purchasing decisions.

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Enhance Customer Loyalty

Post-Sales Assistance

Resolve customer concerns promptly – ranging from product usage inquiries to shipping, warranties, billing, and returns.

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Our team integrates seamlessly with your help desk, enabling swift responses to customers – even during holidays, after-hours, or weekends.

Expand Your Operations

eCommerce Operations

Our agents assist founders in scaling their businesses by offering operational support.

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They can aid in processing orders/payments, generating shipment labels/invoices, and soliciting customer reviews.

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Why Evateck?

Discover why we're the preferred service partner for startups and scale-ups.

FLEXIBLE PLANS:

Choose between pay-per-ticket or pay-per-agent models. We also offer support for large-scale operations.

MONTH-TO-MONTH:

Enjoy the flexibility of delivering exceptional customer experiences at scale without long-term contracts.

SCALE ON-DEMAND:

Whether you need 1 agent or 30+, scale up as your business expands and adjust to seasonal demand.

BRAND ALIGNMENT: 

Our agents embody your brand ethos, speaking your language and upholding your company values.

FULLY-TRAINED:

We handle onboarding and training, enabling you to scale in as little as one week.

FULLY-MANAGED:

Experienced managers provide comprehensive training, quality assurance, re-training, and performance management.

TOP 1% OF AGENTS:

We meticulously recruit and filter agents based on soft skills and their ability to handle challenging customer interactions, ensuring only the top 1% are hired.

OMNICHANNEL SUPPORT:

From email and helpdesks to live chat, social media, and voice/phone support, our agents are ready for every customer interaction.

Success Stories

Discover how businesses partner with Evateck to achieve flexibility and scalability.

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Explore additional client testimonials or delve into our case studies.

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Leveraging Social Media for Enhanced Customer Support

02/04/24

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Leveraging Social Media for Enhanced Customer Support

02/04/24

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Leveraging Social Media for Enhanced Customer Support

02/04/24

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“We had a pretty major growth spurt during 2020 – Covid paired with the usual seasonality of online retail meant we were finding it a challenge to get on top of the backlog. Evateck has been a fantastic addition to our operation.

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In 2020 our internal team went remote and Evateck’s remote, work from home solution was able to fit in seamlessly without missing a beat. It’s really been a simple experience – we’ve been able to maintain a 90+% CSAT, while staying flexible and giving our customers the high-quality support experience they expect.”

 

Threadless is a 3-sided eCommerce marketplace connecting artists, consumers, printers and distributors.

 

Read the case study →

Compatible with Leading eCommerce Platforms

Our platform seamlessly integrates with all major help desks and chat platforms. Leveraging this connectivity, we conduct quality assurance, training, and monitor support volume and response times.

Contact us to discover more →

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Discover How eCommerce Brands Partner with Evateck to Deliver Outstanding Customer Service

Explore additional client testimonials or case studies below.

blog post cover image
Leveraging Social Media for Enhanced Customer Support

02/04/24

blog post cover image
Leveraging Social Media for Enhanced Customer Support

02/04/24

blog post cover image
Leveraging Social Media for Enhanced Customer Support

02/04/24

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Providing a Versatile Customer Experience in Line with Your Brand, and at Scale.

Blenders Eyewear collaborated with Evateck to rapidly scale and expand their business operations.

Ready to Experience Evateck? Reach Out to Our Sales Team →

Recruit eCommerce Customer Service Support Agents

Ensure your support operations are agile, adaptable, and prepared for any challenge with our skilled 24/7 support teams available on a monthly basis.

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